Current legal documents · 2026-10
Privacy Notice
How Fidelra Africa handles website inquiries, technical information and your privacy choices.
The linked PDF is the historical September edition. The current website edition is below.
Online notice updated 9 October 2026
Data controller
Information you choose to provide
Forms collect contact details, project scope and your message. Keep payment credentials and sensitive personal information out of inquiries.
Full current clause
Contact and quote forms ask for your name, work email, organization, city or region, intended use and message. Do not include payment credentials, confidential datasets or sensitive personal information. The synthetic resident records shown in the marketplace are separate from the real contact details you enter.
What the current forms do
Submit inquiries through the contact form. Cloudflare provides security checks and delivery; retry setup if the service is temporarily unavailable.
Full current clause
Submit inquiries through the website contact form. Cloudflare Turnstile checks the request before delivery to Fidelra Africa.
The form distinguishes a message accepted for delivery from one delivered to the team’s email service. Neither means someone has read it or accepted a commercial order.
If submission is unavailable, retry setup. Your entries remain in the current form; they are not sent until the service accepts a submission. There is no direct-email or email-draft option.
Browser storage and external services
Cart selections stay in your browser. Contact messages are not saved in browser storage; hosting and delivery providers may process technical logs.
Full current clause
Package selections are stored in your browser so the cart can persist between pages. Clear the cart or site storage to remove them. Contact details and messages are not saved in browser storage.
When submission is enabled, Cloudflare processes the request for security verification and delivery. Hosting and delivery providers may process technical request logs. External services follow their own privacy arrangements.
When Fidelra receives an inquiry
Fidelra Africa uses inquiries to respond, manage requested services and meet legal obligations. Contact details do not authorize unrelated marketing.
Full current clause
Fidelra Africa uses information received through inquiries to respond, prepare and manage the requested commercial relationship, support the relevant service and meet applicable legal obligations.
Access is limited to people and service providers who need it for those purposes. Contact details are not permission for unrelated marketing.
Any additional processing or international-transfer terms required for an order must be agreed before the relevant processing begins.
Retention and your requests
Personal information is retained only as reasonably necessary for its purpose and applicable legal, contractual, security and recordkeeping obligations.
Full current clause
Fidelra Africa retains personal information only for as long as reasonably necessary for its purpose and any additional period required for legal, accounting, contractual, security or dispute-resolution obligations.
- Inquiries and quotes: while handled and afterwards where reasonably necessary for commercial follow-up or recordkeeping.
- Orders and contracts: for applicable accounting, tax and contractual recordkeeping obligations.
- Analytics and technical logs: according to the applicable hosting, security and analytics configurations, for reasonably necessary operational, security and analytical purposes.
- Browser forms: contact details and messages are not saved in browser storage. Cart selections and cookie choices are stored separately as described above.
Use the privacy contact form for access, correction, deletion, objections or other applicable privacy rights. Eligible information may be deleted; information required for legal or contractual duties may be retained.
Requests follow the law applicable to the relevant processing. Identification may be requested where necessary to protect your information.
Previous online notice · 2 October 2026
Retained for transparency. The current notice above identifies the controller and retention criteria.
Online notice updated 2 October 2026 · Marketing-cookie choices
1.
Information you choose to provide
Forms collect your contact details, project scope and message. Keep payment credentials, confidential datasets and sensitive personal information out of your inquiry.
Full published clause
Contact and quote forms ask for your name, work email, organization, city or region, intended use and message. Do not include payment credentials, confidential datasets or sensitive personal information. The synthetic resident records shown in the marketplace are separate from the real contact details you enter.
2.
What the current forms do
Online inquiries use Cloudflare security and email delivery. If unavailable, send the prepared draft through your own email service.
Full published clause
When online submission is available, the contact form sends your details and message to Fidelra’s email address through Cloudflare. Cloudflare Turnstile checks the request before delivery. The form distinguishes a message accepted for delivery from one delivered to the team’s email service; this does not mean someone has read it. If online submission is unavailable, the form offers an email draft, copied text or a local download. Those options contact Fidelra only when you send the message through your own email service. Package and quote drafts continue to use that email flow.
3.
Browser storage and external services
Cart selections stay in your browser. Contact messages are not saved in browser storage; hosting and delivery providers may process technical logs.
Full published clause
Package selections are stored in your browser so the cart can persist between pages. Clear the cart or site storage to remove them. The contact form does not save your contact details or message to browser storage. When online submission is enabled, Cloudflare processes the request for security verification and email delivery. Website hosting and email services may process technical request logs. External links and your email application have their own processing and storage arrangements.
4.
When Fidelra receives an inquiry
We use inquiries to respond, manage requested services and meet legal obligations. Contact details do not authorize unrelated marketing.
Full published clause
Information received by email is used to respond, prepare and manage the requested commercial relationship, support the relevant service and meet applicable legal obligations. Access should be limited to people and service providers who need it for those purposes. Contact details are not permission for unrelated marketing. The responsible contracting entity and any additional processing or international-transfer terms must be identified before an order requiring them is accepted.
5.
Retention and your requests
Contact [email protected] about access, correction, deletion or other applicable privacy rights. Retention follows the stated purposes and legal duties.
Full published clause
Inquiry and order information should be retained only as needed for those purposes and applicable recordkeeping duties. Contact [email protected] to ask about access, correction, deletion, objections or applicable privacy rights. Requests are assessed under the law that applies to the relevant processing. Identification may be requested where needed to protect your information.